The Willows Hotel | Hotel in Chicago

| 8.4 (1004 Reviews) |  1 Bathroom
Lake View East Hotel | The Willows Hotel

Hotel in Lake View East, Chicago

Hotel with a 24-hour front desk, near Lake Michigan
Coffee/tea in a common area, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a lobby fireplace, a front-desk safe, and a vending machine are onsite.
Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.


The recreational activities listed below are available either on site or nearby; fees may apply.

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555 W Surf St, Chicago, 60657, United States

Amenities

Air Conditioner
TV
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Bar
Toiletries
Guest Services
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 21
Check-out
Check-out before 11 am
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Nearby parking fee: usd 25 per day (300 ft away) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Juan
Jun 28, 2025 10:06:13 PM
Review Score:   4
Summary: Service was awesome, everyone is friendly, the only bad experience i had was the first night i got locked out of my room because the door stopped working. I had to have someone manually come up and open my room manually every time until the next after noon where they called me and offer to change my room, the cost of the room for that first night was over $400 which was way over priced. The hotel is really old and you can tell from the hallways, elevator, and the restrooms. My rating is based solely on the hotel and not the staff. The staff was great and very helpful.
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FAQ's

Is this The Willows Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Willows Hotel have a swimming pool?

No, this The Willows Hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Willows Hotel?

Best-rates for the The Willows Hotel starts from $157 per night with includes Air Conditioner, Accessibility, Security/Safety, Guest Services, Kitchen, TV, Bar, Toiletries, Bedding/Linens, Fireplace/Heating, Child Friendly, Wheelchair Accessible, Wellness Facilities, Internet, Laundry Online Reservations offers a diverse array of accommodation choices for every traveler. Our aim is to pair each traveler with their ideal hotel, resort, or rental, ensuring a comfortable and enjoyable stay.

Is The Willows Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Willows Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Willows Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Willows Hotel?

Based on the information reported by the owner or manager, the The Willows Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Willows Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Willows Hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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