The Westin Cozumel | Hotel in Cozumel

| 8.1 (295 Reviews) | Pet Friendly 10 Bathrooms 24 Guests

Zona Hotelera Norte Hotel | The Westin Cozumel

Hotel in Zona Hotelera Norte, Cozumel

Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. The Westin Cozumel features free WiFi throughout the property. Free snorkeling equipment is offered per person for 30 minutes everyday. There is a 24-hour front desk at the property. Guests can enjoy various activities in the surroundings, including golfing, snorkeling and diving. Isla Pasion Weddings is 3.7 mi from The Westin Cozumel, while Faro Celarain is 19 mi away. The nearest airport is Cozumel International Airport, 2.5 mi from the property.

The Westin Cozumel is located in Cozumel.

This 567 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: TV, View, Private Beach, and several others. This is a 5 star rated property and has over 295 reviews with the average score of 8.1 . Coming to Cozumel and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 567 Bedrooms Hotel if you want to learn more about this Online Reservations place in Cozumel. These details are authentic, as they are provided by our partner, booking.com.

This The Westin Cozumel in Cozumel is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Westin Cozumel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Carretera Costera Norte Km 4.8, Cozumel, 77622, Mexico

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Fruit

Coffee house on site

Kids' meals

Snack bar

Special diet meals (on request)

Breakfast in the room

Wine/Champagne

Parking

Parking on site

Parking

Free parking

Street parking

Accessibility

Wheelchair accessible

Activities

Spa/Wellness packages

Happy hour

Body wrap

Pedicure

Fitness center

Facial treatments

Diving

Game room

Head massage

Neck massage

Fishing

Water sports facilities on site

Manicure

Beachfront

Playground

Back massage

Fitness

Kids' club

Cooking class

Full-body massage

Live sports events (broadcast)

Private beach area

Spa facilities

Live music/Performance

Beach

Snorkeling

Hand massage

Sauna

Foot massage

Couples' massage

Massage

Locker rooms

Beauty services

Steam room

Spa lounge/Relaxation area

Entertainment

Indoor play area

General

Air conditioning

Facilities for disabled guests

Wifi in all areas

Elevator

Hypoallergenic room available

Safe

Smoke-free property

Pet friendly

Guest Services

Shared lounge/TV area

Pet basket

ATM on site

Ironing service

Meeting/Banquet facilities

Dry cleaning

Suit press

24-hour front desk

Babysitting/Child services

Express check-in/out

Concierge

Shuttle service

Room service

Packed lunches

Pet bowls

Baggage storage

Car rental

Tour desk

Shuttle service (additional charge)

Fax/Photocopying

Business center

Laundry

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool

Outdoor furniture

Terrace

Outdoor pool (year-round)

Sun deck

Security/Safety

Key card access

24-hour security

Smoke alarms

CCTV in common areas

Security alarm

Fire extinguishers

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Delivered food covered securely

Food can be delivered to guest accommodation

Breakfast to-go containers

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Hand sanitizer in guest accommodation and common areas

Physical distancing rules followed

Contactless check-in/out

Mobile app for room service

Screens or physical barriers between staff and guests in appropriate areas

Cashless payment available

Spa

Beach chairs/Loungers

Infinity pool

Swimming pool

Rooftop pool

Beach umbrellas

Pool with view

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Payment Policy

Credit card required

Pet Policy

Pets are allowed and charges may apply.

Please note: snorkeling gear for 30 minutes daily included per person.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian, in the event of an early departure, the property will charge you the full amount for your stay.

License number: 001-007-000565/2025

Reviews

Value for money:

7.56

Location:

8.74

Staff:

8.83

Facilities:

8.31

Comfort:

8.87

Cleanliness:

8.84

Harald

Dec 4, 2025 08:00:00 AM

Review Score: 5

Germany

Reviewer Type: Family With Children

Travel Purpose: leisure

Negative: We decided to spend the second half of our holiday on Cozumel and chose the Westin, which turned out to be a bad decision. The pictures looked great and the reviews—probably mostly written by US guests—seemed fine, but the reality could not have been further from what was advertised. The hotel must have hired an excellent photographer, because the images on all the booking platforms look amazing, while the actual property looks worn, tired, and in urgent need of renovation. A repair team seems to be wandering through the hotel at all times, constantly patching and fixing something, giving the impression that the last proper revamp happened decades ago. To be fair, there are some positive aspects. All rooms come with sea-view balconies, and the rooms themselves are spacious. However, the balconies are equipped with only two tiny chairs and a small table, hardly inviting for sitting outside and enjoying the scenery. The pool area is small but nicely designed and easy to oversee, which worked well for the kids. There is direct access to the sea for swimming, and the beach is pleasant for toddlers to play. Breakfast and dining come with direct sea views—wonderful in principle—but there are myriads of wasps around the tables, making relaxed eating nearly impossible at times. One genuinely positive highlight is that the hotel serves surprisingly high-quality liquor, far better than what we expected based on the rest of the experience. The staff is friendly—though I still suspect much of the friendliness is driven by tips rather than genuine hospitality—and service at the sunbeds, both by the pool and on the beach, is convenient. The location is also practical: the hotel is only a 10-minute taxi ride from San Miguel and the ferry terminal, costing about 10 USD each way. Unfortunately, these positives do not outweigh the serious shortcomings. The biggest disappointment remains the food.

Summary: Never again a US hotel chain

See All Reviews

Room Arrangement

Room Info	Facilities
Classic Guest room 1 King Ocean View Room Type: Double Room Size: 38 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Fireplace, Desk View View, Sea view Bedroom Wardrobe or closet, Alarm clock Kitchen Dryer, Dining table Accessibility Accessible by elevator, Upper floors accessible by elevator, Roll-in shower Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access
Classic Balcony 1 King, Larger Guest room Room Type: Double Room Size: 42 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Fireplace, Desk View View, Sea view Bedroom Wardrobe or closet, Alarm clock Kitchen Dryer, Dining table Accessibility Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Roll-in shower Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access
Classic Balcony 2 Queen, Larger Guest room Room Type: Double Room Size: 42 m² 2 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Fireplace, Desk View View, Sea view Bedroom Wardrobe or closet, Alarm clock Kitchen Dryer, Dining table Accessibility Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Roll-in shower Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access
Deluxe 1 King 1 Bedroom Smaller Suite Ocean view Room Type: Double Room Size: 58 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Fireplace, Sofa, Desk View View, Sea view Bedroom Wardrobe or closet, Alarm clock Kitchen Dryer, Dining table Outdoors Terrace Accessibility Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Roll-in shower Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access
Deluxe 2 Queen Beds 1 Bedroom Smaller Suite Room Type: Double Room Size: 58 m² 2 Queen bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Fireplace, Sofa, Desk View View, Sea view Bedroom Wardrobe or closet, Alarm clock Kitchen Dryer, Dining table Outdoors Terrace Accessibility Accessible by elevator, Upper floors accessible by elevator, Roll-in shower Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access
1 Bedroom Junior Suite 1 King Ocean view Room Type: Double Room Size: 82 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Patio, Balcony, Terrace Living Area Fireplace, Sofa, Desk View View, Sea view Bedroom Wardrobe or closet, Alarm clock Kitchen Dryer, Dining table Accessibility Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access
Cabana 1, 1 Bedroom Studio Suite, 1 King, Oceanfront Room Type: Double Room Size: 41 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Mosquito net, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Fireplace View View, Sea view Bedroom Wardrobe or closet, Alarm clock Outdoors Private pool, Terrace Kitchen Dryer, Dining table Accessibility Accessible by elevator, Upper floors accessible by elevator Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access
Cabana 2, 1 Bedroom Studio Suite, 1 King, Oceanfront Room Type: Double Room Size: 61 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Mosquito net, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Fireplace View View, Sea view Bedroom Wardrobe or closet, Alarm clock Outdoors Private pool, Terrace Kitchen Dryer, Dining table Accessibility Accessible by elevator, Upper floors accessible by elevator Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access
Suite 1 Bedroom Larger 1 King Ocean view, Top floor Room Type: Double Room Size: 105 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Patio, Balcony, Terrace Living Area Fireplace, Sofa, Desk View View, Sea view Bedroom Wardrobe or closet, Alarm clock Kitchen Dryer, Dining table Accessibility Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access
Master Suite, 1 Bedroom Presidential Suite, 1 King Room Type: Double Room Size: 122 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Laptop safe, Trash cans Media & Technology Satellite channels, Telephone, Radio, TV, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Patio, Balcony, Terrace Living Area Fireplace, Sofa, Desk View View, Sea view Bedroom Wardrobe or closet, Alarm clock Kitchen Dryer, Dining table Accessibility Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Pool and Spa Rooftop pool, Pool towels Exclusive services Free gym access

FAQ's

Is this The Westin Cozumel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Westin Cozumel?

Check-in time for The Westin Cozumel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Westin Cozumel have a swimming pool?

Yes, this The Westin Cozumel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Westin Cozumel?

Best-rates for the The Westin Cozumel starts from $154 per night with includes Pool, Wheelchair Accessible, Oceanfront, Wellness Facilities, Bar, Breakfast, TV, View, Private Beach, Balcony/Terrace, Accessibility, Transportation/Shuttle, Restaurant, Guest Services, Parking, Pet Friendly, Ocean View, Security/Safety, Business Services, Child Friendly, Internet, Laundry, Air Conditioner, Sports/Activities, Spa, Entertainment Online Reservations offers a diverse array of accommodation choices for every traveler. Our aim is to pair each traveler with their ideal hotel, resort, or rental, ensuring a comfortable and enjoyable stay.

Is The Westin Cozumel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Westin Cozumel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Westin Cozumel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Westin Cozumel?

Based on the information reported by the owner or manager, the The Westin Cozumel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Westin Cozumel?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Westin Cozumel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $154

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The Westin Cozumel | Hotel in Cozumel

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Hotel in Zona Hotelera Norte, Cozumel

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Bedroom

Kitchen

Accessibility

Pool and Spa

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Living Area

View

Bedroom

Kitchen

Accessibility

Pool and Spa

Exclusive services

Food & Drink

Bathroom

General

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Outdoors

Living Area

View

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Kitchen

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Pool and Spa

Exclusive services

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Bathroom

General

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Kitchen

Outdoors

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Pool and Spa

Exclusive services

Food & Drink

Bathroom

General

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View

Bedroom

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Pool and Spa

Exclusive services

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Outdoors