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Sandos Playacar All Inclusive | Resort in Playa del Carmen

| 7.4 (1368 Reviews) |  1 Bathroom
Playacar Zona Hotelera Resort | Sandos Playacar All Inclusive

Resort in Playacar Zona Hotelera, Playa del Carmen

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.


Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Paseo Xaman-Ha, Playa del Carmen, 77710, Mexico

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Private bathroom
  • Toilet paper
  • Hair dryer
  • Shampoo
  • Soap
  • Free toiletries
  • Bathrobes
Bedroom
  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Bed sheets
  • Ceiling fan
  • Laptop-compatible safe
  • Phone
  • Desk
  • Laptop-friendly workspace
  • Iron/ironing board
Breakfast
  • 24-hour room service
  • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
  • Coffee/tea in common area(s)
  • 9 restaurants and 1 coffee shop/cafe
  • Coffee/tea maker
  • Free bottled water
  • Free minibar
Parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Free self parking on site
Accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair accessible (may have limitations)
  • Elevator
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
Activities
  • Parasailing
  • Skydiving
  • Windsurfing
  • Scuba diving
  • Theme parks
  • Golfing
  • Sauna
  • Beach volleyball
  • Playground
  • Children's pool
  • Mini golf
  • Hot tub
  • 8 outdoor pools
  • Shopping
  • Kayaking
  • Fitness classes
  • Billiards/pool table
  • Sailing
  • Free water park access
  • Arcade/game room
  • Snorkeling
  • Steam room
  • Surfing/body boarding
  • Full-service spa
  • Motorized watercraft
  • Fitness center
  • Free bicycle rentals
Entertainment
  • Satellite channels
  • 42-inch flat-screen TV
General
  • Meeting rooms
  • Elevator
  • ATM/banking services
  • Front-desk safe
  • Banquet hall
  • Gift shop/newsstand
  • Italian
  • English
  • Spanish
  • Beach towels
  • Couples dining
  • Designated smoking areas
Guest Services
  • Mini golf
  • Laundry facilities
  • Free water park access
  • Arcade/game room
  • 8 outdoor pools
  • Waterslide
  • Free supervised childcare
  • Snack bar/deli
  • Playground
  • Children's pool
  • Children's club
  • Babysitting (surcharge)
  • Laundry facilities
  • Luggage storage
  • Daily housekeeping
  • 24-hour front desk
  • Tour/ticket assistance
  • Multilingual staff
  • Concierge services
  • Wedding services
  • Dry cleaning service
  • Porter/bellhop
  • Hair salon
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Beach umbrellas
  • Beach loungers
  • Pool umbrellas
  • Terrace
  • Balcony
Spa
  • Facials
  • Sauna
  • Massage - hot stone
  • Massage - sports
  • Hot tub
  • 22 treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam
  • Hydrotherapy
  • Massage/treatment rooms
  • Body wraps
  • Massage - Thai
  • Spa open daily
  • Aromatherapy
  • Massage - deep-tissue
  • Couples treatment room(s)
  • Manicures and pedicures
  • Massage - on the beach
  • Steam room
  • Reflexology
  • Body treatments
  • Massage - prenatal

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 11:30 pm early check-in subject to availability late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Airport shuttle fee: mxn 2100 per person (one way) airport shuttle fee per child: mxn 880.00 (one-way), (from 1 to 17 years old) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Joseph E
Jul 28, 2025 11:38:55 AM
Review Score:   6
Summary: Pros: I stayed in the Platinum Tower, and I will adamantly say the rooms are well appointed, extremely comfortable, and well stocked. The food is tasty if unremarkable at the quick-service places, but, difficulties getting a reservation aside, the restaurants were fantastic, especially the steakhouses. The pools and the beach are beautiful, well maintained, and not too crowded. Cons: The main issue I had with Sandos was the spa. I experienced an uncomfortable upsell in the midst of a massage. Seriously, she spent the first 20 minutes trying to get me to upgrade to the next tier, which ate into the time I had paid for, and then hovered while I was given a written feedback form. When I didn't write anything, she immediately made some comments about me in Spanish. I speak some Spanish, so I got the jist of what was being said, and it wasn't good. Also, the layout is a bit funky (the childrens' pools are closest to the adults-only section), they are a little lax with the "adults only" label in certain sections, the distances are very far here, and the trolley service is erratic at best. It was a 16 minute walk from reception to the Platinum Tower - I could handle it, but someone with mobility issues would have a very hard time. The trolley issue leads into the final con - the staff here kind of pale in comparison to other resorts I've visited/stayed at in the area. They're surlier here, and push the upsell at every opportunity, which I don't appreciate at an all-inclusive.
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Room Arrangement

Room Info Facilities
Select Superior Adults Only
Room Size: 334 square feet m2
2 Queen Beds
1 King Bed
Select Superior Adults Only

General

Square meters - 31, Number of living rooms 0, Ping - 9, Pool view, Number of bedrooms - 0, Slippers, Garden view, Shower only, Club level room, Square feet - 334, Bed count minimum 1, Bed count maximum 2
Jr Suite Hacienda
Room Size: 388 square feet m2
2 King Bed and Double Sofa Bed
3 Double Beds and Double Sofa Bed
Jr Suite Hacienda

General

Number of living rooms 0, Pool view, Number of bedrooms - 0, In-room childcare (surcharge), Garden view, Ping - 11, Shower only, Square meters - 36, Square feet - 388, Bed count maximum 3, Bed count minimum 2
Hacienda One Bedroom Suite
Room Size: 786 square feet m2
2 King Bed and Double Sofa Bed
Hacienda One Bedroom Suite

General

Number of living rooms 0, Square feet - 786, Square meters - 73, Pool view, Number of bedrooms - 1, Garden view, Ping - 22, Shower only, Separate sitting area, Bed count minimum 2, Bed count maximum 2
Select Ocean Front Adults only
Room Size: 322 square feet m2
2 Double Beds
1 King Bed
Select Ocean Front Adults only

General

Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Slippers, Shower only, Club level room, Square feet - 322, Bed count minimum 1, Ocean view, Bed count maximum 2
Platinum King Master Suite Ocean Front
Room Size: 538 square feet m2
1 King Bed
Platinum King Master Suite Ocean Front

General

Square meters - 50, Separate bathtub and shower, Ping - 15, Square feet - 538, Number of bedrooms - 1, Bed count minimum 1, Number of living rooms 1, Ocean view, Bed count maximum 1
Platinum King Junior Suite Ocean Front
Room Size: 538 square feet m2
1 King Bed
Platinum King Junior Suite Ocean Front

General

Square meters - 50, Ping - 15, Square feet - 538, Number of bedrooms - 1, Shower only, Bed count minimum 1, Number of living rooms 1, Ocean view, Bed count maximum 1
Platinum King Master Suite
Room Size: 538 square feet m2
1 King Bed
Platinum King Master Suite

General

Square meters - 50, Pool view, Separate bathtub and shower, Ping - 15, Square feet - 538, Number of bedrooms - 1, Garden view, Bed count minimum 1, Number of living rooms 1, Bed count maximum 1
Platinum King Junior Suite
Room Size: 538 square feet m2
1 King Bed
Platinum King Junior Suite

General

Number of living rooms 0, Square meters - 50, Pool view, Ping - 15, Square feet - 538, Number of bedrooms - 1, Garden view, Shower only, Bed count minimum 1, Bed count maximum 1
Riviera Family King Junior Suite
Room Size: 569.3 square feet m2
2 King Bed and Double Bunk Bed
Riviera Family King Junior Suite

General

Square meters - 52.9, Number of living rooms 0, Jetted bathtub, Pool view, Separate bathtub and shower, Number of bedrooms - 0, Ping - 16, Bed count maximum 3, Square feet - 569.3, Bed count minimum 3
Riviera Family Queen Junior
Room Size: 560 square feet m2
3 Double Beds and Double Sofa Bed
Riviera Family Queen Junior

General

Number of living rooms 0, Jetted bathtub, Square meters - 52, Pool view, Separate bathtub and shower, Number of bedrooms - 0, Ping - 16, Square feet - 560, Bed count maximum 3, Bed count minimum 3

FAQ's

Is this Sandos Playacar All Inclusive pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Sandos Playacar All Inclusive have a swimming pool?

Yes, this Sandos Playacar All Inclusive has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sandos Playacar All Inclusive?

Best-rates for the Sandos Playacar All Inclusive starts from $565 per night with includes Child Friendly, Designated Smoking Area, Sports/Activities, Guest Services, Hot Tub, Parking, Wheelchair Accessible, Ocean View, Balcony/Terrace, Bedding/Linens, Spa, Toiletries, Internet, Air Conditioner, Pool, Restaurant, Kitchen, Laundry, View, Accessibility, Business Services, Wellness Facilities, Bar Online Reservations offers a diverse array of accommodation choices for every traveler. Our aim is to pair each traveler with their ideal hotel, resort, or rental, ensuring a comfortable and enjoyable stay.

Is Sandos Playacar All Inclusive a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sandos Playacar All Inclusive wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sandos Playacar All Inclusive is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sandos Playacar All Inclusive?

Based on the information reported by the owner or manager, the Sandos Playacar All Inclusive indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sandos Playacar All Inclusive?

Based on the information reported by the owner or manager, details for the cancellation policy for the Sandos Playacar All Inclusive are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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