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Iberostar Heritage Grand Mencey | Hotel in Santa Cruz de Tenerife

| 9.4 (1004 Reviews) |  1 Bathroom
Santa Cruz de Tenerife Hotel | Iberostar Heritage Grand Mencey

Hotel in Santa Cruz de Tenerife

Luxury hotel with 4 restaurants and a full-service spa
This hotel features 4 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Housekeeping is available on request.
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, 38004, Spain

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Eco-friendly toiletries
  • Bathtub or shower
  • Towels
Bedroom
  • Air conditioning
  • Bed sheets
  • Laptop-friendly workspace
  • Soundproofing
  • Phone
  • Water-efficient toilets only
  • Bulk dispenser for toiletries
  • Water-efficient showers only
  • Recycling
  • Individually furnished
  • Desk
  • Individually decorated
  • Safe
  • LED light bulbs
  • Energy-saving switches
  • Slippers
Breakfast
  • 4 restaurants
  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 20-30 for adults and EUR 20-30 for children
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea maker
  • Minibar
Parking
  • Onsite parking includes off-street options
  • Wheelchair-accessible parking available
  • Offsite parking within 66 ft (EUR 12 per day)
  • Limited onsite parking
Accessibility
  • Elevator door width (inches): 110
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible pool
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Well-lit path to entrance
  • Wheelchair-accessible public washroom
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Elevator
  • Wheelchair-accessible spa
  • 1 on-site accessible parking spaces
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Hiking/biking trails
  • Scooter/moped rentals
  • Golf lessons
  • Mountain biking
  • Bicycle rentals
  • Golfing
  • Outdoor pool
  • Steam room
  • Sauna
  • Pilates classes
  • Fitness center
  • Yoga classes
  • Full-service spa
Entertainment
  • Plasma TV
  • Satellite channels
General
  • Conference center
  • Meeting rooms - 9
  • Business center
  • Reception hall
  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Water dispenser
  • French
  • Russian
  • German
  • Spanish
  • Italian
  • English
  • Comprehensive recycling policy
  • Locally-owned & organized tours & activities
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Designated smoking areas
  • At least 80% organic food
  • Vegan dining options
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Water dispenser
  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • Local artist showcase
  • Local culture & ecosystem education
  • Comprehensive food waste policy
Guest Services
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • 24-hour front desk
  • Daily housekeeping
  • Concierge services
  • Tour/ticket assistance
  • Change of towels (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services
  • Dry cleaning service
  • Change of bedsheets (on request)
  • Luggage storage
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet
Outdoors
  • Terrace
  • Garden
Spa
  • Hot tub
  • Steam room
  • Body wraps
  • Sauna
  • 6 treatment rooms
  • Facials
  • Massages
  • Body scrubs
  • Couples treatment room(s)
  • Spa open daily
  • Massage/treatment rooms
  • Manicures and pedicures
  • Body treatments

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime express check-in available minimum check-in age: 18
Check-out
Check-out before 11:00 am express check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding.
Payment Policy
Fee for buffet breakfast: approximately eur 20 to 30 for adults, and eur 20 to 30 for children nearby parking fee: eur 12 per day (66 ft away) facilities fee: eur 20 per person, per day and includes use of: spa the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number h-38-4-0000005 safety features at this property include a smoke detector special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned

Reviews

ADOLFO
Jul 3, 2025 11:34:07 PM
Review Score:   10
Summary: Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz.
See All Reviews

Room Arrangement

Room Info Facilities
Double Room
Room Size: 334 square feet m2
1 King Bed
Double Room

General

Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Transfer shower, Hand-held showerhead, Square feet - 334, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Square meters - 31, Rollaway/extra beds (free), Height-adjustable showerhead, Balcony, Bed count minimum 1, Bed count maximum 1, City view
Suite
Room Size: 549 square feet m2
1 Queen Bed
Suite

General

Number of living rooms 0, Square meters - 51, Rollaway/extra beds (free), Ping - 15, Square feet - 549, Number of bedrooms - 1, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds
Double Room (with Garden)
Room Size: 334 square feet m2
1 Queen Bed
1 King Bed
Double Room (with Garden)

General

Square meters - 31, Number of living rooms 0, Ping - 9, Rollaway/extra beds (free), Number of bedrooms - 0, Garden view, Balcony, Square feet - 334, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Family Room (2 Adults & 1 Child)
Room Size: 484 square feet m2
1 King Bed
Family Room (2 Adults & 1 Child)

General

Number of living rooms 0, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Balcony, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1, City view
Double Room, Garden View (single use)
Room Size: 388 square feet m2
1 Queen Bed
1 King Bed
Double Room, Garden View (single use)

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, No cribs (infant beds), Garden view, Ping - 11, Balcony, Square meters - 36, Square feet - 388, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Double Room
Room Size: 312 square feet m2
1 Queen Bed
1 King Bed
Superior Double Room

General

Number of living rooms 0, Ping - 9, Rollaway/extra beds (free), Number of bedrooms - 0, Square meters - 29, Square feet - 312, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds
Family Room
Room Size: 484 square feet m2
1 King Bed
Family Room

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, Garden view, Square feet - 484, Balcony, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Double Room Single Use
Room Size: 334 square feet m2
1 Queen Bed
1 King Bed
Double Room Single Use

General

Square meters - 31, Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, No cribs (infant beds), Ping - 9.39, Balcony, Square feet - 334, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Junior Suite
Room Size: 484 square feet m2
1 King Bed
1 Queen Bed
Junior Suite

General

Private hot tub, Number of living rooms 0, Number of bedrooms - 0, Square feet - 484, Ping - 14, Extra bed count 1, Square meters - 45, Free cribs/infant beds, Private hot tub (indoor), Rollaway/extra beds (free), Courtyard view, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Iberostar Heritage Grand Mencey pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Iberostar Heritage Grand Mencey have a swimming pool?

Yes, this Iberostar Heritage Grand Mencey has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Iberostar Heritage Grand Mencey?

Best-rates for the Iberostar Heritage Grand Mencey starts from $214 per night with includes Air Conditioner, Designated Smoking Area, Balcony/Terrace, Bedding/Linens, Spa, Kitchen, Parking, Wheelchair Accessible, Guest Services, Breakfast, Child Friendly, Hot Tub, Internet, Laundry, Pool, TV, Accessibility, Restaurant, Business Services, Wellness Facilities, Bar Online Reservations offers a diverse array of accommodation choices for every traveler. Our aim is to pair each traveler with their ideal hotel, resort, or rental, ensuring a comfortable and enjoyable stay.

Is Iberostar Heritage Grand Mencey a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Iberostar Heritage Grand Mencey wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Iberostar Heritage Grand Mencey is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Iberostar Heritage Grand Mencey?

Based on the information reported by the owner or manager, the Iberostar Heritage Grand Mencey indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Iberostar Heritage Grand Mencey?

Based on the information reported by the owner or manager, details for the cancellation policy for the Iberostar Heritage Grand Mencey are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $214
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