Canopy by Hilton Hangzhou West Lake | Hotel in Hangzhou

| 8.8 (76 Reviews) |  1 Bathroom
Shangcheng Hotel | Canopy by Hilton Hangzhou West Lake

Hotel in Shangcheng, Hangzhou

Luxury Hangzhou hotel connected to a shopping center, steps from West Lake
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services, and dry cleaning.
Canopy by Hilton Hangzhou West Lake offers 160 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 52-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.


Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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2 Guohuo Road, Hangzhou, 310001, China

Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Rainfall showerhead
  • Separate bathtub and shower
  • Bathrobes
  • Hair dryer
  • Soap
  • Toilet paper
  • Private bathroom
  • Electronic bidet
  • Toothbrush and toothpaste (on request)
  • Shampoo
  • Designer toiletries
  • Towels
Bedroom
  • Premium bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Bed sheets
  • Down comforter
  • Air conditioning
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Soundproofing
  • Phone
  • Individually furnished
  • Restaurant dining guide
  • Free local calls
  • Individually decorated
  • Safe
  • Connecting rooms available
  • Slippers
Breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • Continental breakfast available for a fee daily 7:00 AM–10:30 AM: CNY 138 per person
  • 1 bar
  • Room service available
  • Free bottled water
  • Espresso maker
  • Coffee/tea maker
  • Minibar
Parking
  • Wheelchair-accessible parking available
  • Free self parking on site
Accessibility
  • Wheelchair-accessible restaurant
  • Smooth flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Elevator
  • Area rugs in room
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Casino
  • 24-hour fitness center
  • Bicycle rentals
Entertainment
  • Cable channels
  • 52-inch LCD TV
General
  • Lockers available
  • Banquet hall
  • Gift shop/newsstand
  • Elevator
  • Front-desk safe
  • English
  • Chinese (Mandarin)
  • Renovated entire property - December 2020
  • Smoke-free property
Guest Services
  • Laundry facilities
  • Soundproofed rooms
  • Laundry facilities
  • 24-hour front desk
  • Daily housekeeping
  • Concierge services
  • Tour/ticket assistance
  • Porter/bellhop
  • Dry cleaning service
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace
  • Garden
  • Outdoor furniture

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for continental breakfast: approximately cny 138 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Trisha Lisa
Jun 22, 2025 01:01:00 PM
Review Score:   8
Summary: Hotel staff are friendly. Helped with transport arrangements to WuZhen. Hotel room is modern, clean and comfortable. Good location and surrounded by nearby shops and restaurants.
See All Reviews

Room Arrangement

Room Info Facilities
Business Suite, 1 King Bed
Room Size: 667 square feet m2
1 King Bed
Business Suite, 1 King Bed

General

Square feet - 667, Ping - 19, Number of living rooms 0, Square meters - 62, Desk, Number of bedrooms - 1, Room and bed type depend on availability check-in, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed
Room Size: 431 square feet m2
1 King Bed
Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Square meters - 40.0, Room and bed type depend on availability check-in, Ping - 12.1, Bed count minimum 1, Bed count maximum 1, Square feet - 431, City view, Number of bathrooms - 1
Room, 1 King Bed, Accessible
Room Size: 398 square feet m2
1 King Bed
Room, 1 King Bed, Accessible

General

Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Ping - 11, Room and bed type depend on availability check-in, Square meters - 37, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1, Square feet - 398
Deluxe Room, 1 King Bed, Balcony
Room Size: 484 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Balcony

General

Private hot tub, Number of living rooms 0, Number of bedrooms - 0, Outdoor play area, Square feet - 484, Room and bed type depend on availability check-in, Ping - 14, Square meters - 45, Private pool, Balcony or patio, Private hot tub (outdoor), Balcony, Bed count minimum 1, Bed count maximum 1
Deluxe Room, 1 King Bed, Lake View
Room Size: 398 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Lake View

General

Number of living rooms 0, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square meters - 37, Ping - 11.2, Location - top floor, Lake view, Bed count minimum 1, Bed count maximum 1, Square feet - 398
Deluxe Room, 2 Twin Beds
Room Size: 452 square feet m2
2 Twin Beds
Deluxe Room, 2 Twin Beds

General

Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Room and bed type depend on availability check-in, Ping - 13, Square feet - 452, Bed count minimum 2, Bed count maximum 2
Premium Room, 1 King Bed
Room Size: 603 square feet m2
1 King Bed
Premium Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Square feet - 603, Ping - 17, Room and bed type depend on availability check-in, Bed count minimum 1, Square meters - 56, Bed count maximum 1
Single Room, 1 King Bed
Room Size: 807 square feet m2
1 King Bed
Single Room, 1 King Bed

General

Square meters - 75, Number of living rooms 0, Number of bedrooms - 0, Desk, Square feet - 807, Ping - 23, Room and bed type depend on availability check-in, Bed count minimum 1, Bed count maximum 1, Separate dining area
Deluxe Room, 1 King Bed
Room Size: 377 square feet m2
1 King Bed
Deluxe Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Room and bed type depend on availability check-in, Sofa bed, Square feet - 377, Square meters - 35, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 1 King Bed
Room Size: 323 square feet m2
1 King Bed
Room, 1 King Bed

General

Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square feet - 323, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Shangcheng hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Shangcheng hotel have a swimming pool?

No, this Shangcheng hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangcheng hotel?

Best-rates for the Shangcheng hotel starts from $124 per night with includes Air Conditioner, Wheelchair Accessible, Accessibility, Entertainment, Internet, Parking, Balcony/Terrace, Bedding/Linens, Restaurant, Toiletries, Child Friendly, TV, Business Services, Breakfast, Security/Safety, Wellness Facilities, Bar, Guest Services, Kitchen, Laundry Online Reservations offers a diverse array of accommodation choices for every traveler. Our aim is to pair each traveler with their ideal hotel, resort, or rental, ensuring a comfortable and enjoyable stay.

Is Shangcheng hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangcheng hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangcheng hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangcheng hotel?

Based on the information reported by the owner or manager, the Shangcheng hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangcheng hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Shangcheng hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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