Moon Palace The Grand Cancun - All-inclusive | Resort in Cancun

| 8.6 (1615 Reviews) |  1 Bathroom
Cancun Resort | Moon Palace The Grand Cancun - All-inclusive

Resort in Cancun

Luxury property on the beach, with 9 outdoor pools
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.


Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Carretera Cancun-Chetumal Km. 36.5, Cancun, 77500, Mexico

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels
  • Rainfall showerhead
  • Bathrobes
  • Soap
  • Toilet paper
  • Designer toiletries
  • Hair dryer
Bedroom
  • Air conditioning
  • Blackout drapes/curtains
  • Pillow menu
  • Bed sheets
  • Premium bedding
  • Laptop-compatible safe
  • Free international calls
  • Free local calls
  • Soundproofing
  • Slippers
  • Private indoor hot tub
  • Iron/ironing board
  • Turndown service
  • Phone
  • Free long-distance calls
  • Desk
Breakfast
  • 24-hour room service
  • Free full breakfast available daily 7:00 AM–11:00 AM
  • Coffee/tea in common area(s)
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 12 restaurants and 1 coffee shop/cafe
  • Free bottled water
  • Free minibar
  • Espresso maker
Parking
  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
Accessibility
  • Accessible airport shuttle
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Stair-free path to entrance
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Braille signage
Activities
  • Hiking/biking trails
  • Fishing
  • Horse riding
  • Hiking/biking trails
  • Playground
  • Yoga classes
  • Ecotours
  • Billiards/pool table
  • 9 outdoor pools
  • Spa services
  • Free water park access
  • Arcade/game room
  • Shopping
  • 4 outdoor tennis courts
  • Golf course
  • Bowling alley
  • Basketball
  • Children's pool
  • Steam room
  • Evening entertainment
  • Mini golf
  • Pilates classes
  • Fitness center
  • Air hockey
  • Nightclub
  • Free beach club
  • Fitness classes
Entertainment
  • MP3 dock
  • Cable channels
  • Premium channels
  • 42-inch Smart TV
General
  • Computer station
  • Conference space (32630 square feet)
  • Meeting rooms - 10
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Ballroom
  • ATM/banking services
  • Lockers available
  • Reception hall
  • Spanish
  • English
  • Beach towels
  • Designated smoking areas
Guest Services
  • Free water park access
  • Arcade/game room
  • Soundproofed rooms
  • In-room child care (surcharge)
  • Children's pool
  • Playground
  • Free supervised childcare
  • Mini golf
  • Children's toys
  • Trampoline
  • Children's games
  • Snack bar/deli
  • Laundry facilities
  • Free children's club
  • Lazy river
  • Waterslide
  • Bowling alley
  • 9 outdoor pools
  • Hair salon
  • Wedding services
  • Concierge services
  • Dry cleaning service
  • Luggage storage
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance
  • Turndown service
  • Porter/bellhop
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Marina onsite
  • Free beach cabanas
  • Beach umbrellas
  • Beach loungers
  • Private beachfront location
  • Pool sun loungers
  • Outdoor furniture
  • Garden
  • Rooftop terrace
  • Pool umbrellas
  • Furnished balcony
Spa
  • Manicures and pedicures
  • Facials
  • Body wraps
  • Hydrotherapy
  • Massage - deep-tissue
  • Aromatherapy
  • Massage - hot stone
  • Massage - sports
  • Body treatments
  • Reflexology
  • Body scrubs

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome.
Payment Policy
Airport shuttle fee: usd 26 per person (roundtrip) airport shuttle fee per child: usd 26 (roundtrip), (up to 17 years old) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Israel
Jun 21, 2025 04:44:15 AM
Review Score:   10
Summary: Best experience
See All Reviews

Room Arrangement

Room Info Facilities
Grand Family Suite Garden View
Room Size: 1658 square feet m2
3 King Bed and Double Beds
Grand Family Suite Garden View

General

Number of living rooms 0, Number of bedrooms - 2, DVD player, Ping - 47, Video-game console, Extra bed count 0, Number of bathrooms - 2, Free cribs/infant beds, Mini-fridge, Private bathroom, No rollaway/extra beds, Garden view, Square feet - 1658, Bed count maximum 3, Square meters - 154, Bed count minimum 3
Grand Presidential Suite
Room Size: 2497 square feet m2
3 King Bed and Double Beds
Grand Presidential Suite

General

Number of living rooms 0, Ping - 70, Number of bedrooms - 2, Extra bed count 1, Number of bathrooms - 2, Free cribs/infant beds, Jetted bathtub, Mini-fridge, Square feet - 2497, Private bathroom, Rollaway/extra beds (free), Garden view, Bed count maximum 3, Square meters - 232, Bed count minimum 3
Grand Swim Up Suite Garden View
Room Size: 850 square feet m2
2 Double Beds
1 King Bed
Grand Swim Up Suite Garden View

General

Number of living rooms 0, Ping - 23.89, Number of bedrooms - 1, Square feet - 850, Square meters - 79, Extra bed count 1, Number of bathrooms - 1, Free cribs/infant beds, Mini-fridge, Private bathroom, Rollaway/extra beds (free), Pool view, Bed count minimum 1, Bed count maximum 2
Grand Deluxe Garden View
Room Size: 828 square feet m2
1 King Bed
2 Double Beds
Grand Deluxe Garden View

General

Number of living rooms 0, Ping - 23.27, Grab bar - in shower, Number of bedrooms - 0, Wheelchair-width doorways, Low-height counters/sink, Raised toilet seat, Hand-held showerhead, Grab bar - near toilet, Wheelchair accessible, Extra bed count 1, Lowered locks/deadbolt, Square meters - 77, Number of bathrooms - 1, Free cribs/infant beds, Mini-fridge, Private bathroom, Rollaway/extra beds (free), Garden view, Wheelchair-accessible bathroom vanity, Square feet - 828, Bed count minimum 1, Bed count maximum 2
Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana
Room Size: 828 square feet m2
1 King Bed
2 Double Beds
Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

General

Number of living rooms 0, Ping - 23.27, Number of bedrooms - 0, Extra bed count 1, Square meters - 77, Number of bathrooms - 1, Free cribs/infant beds, Mini-fridge, Private bathroom, Rollaway/extra beds (free), Garden view, Square feet - 828, Bed count minimum 1, Bed count maximum 2
Grand Honeymoon Suite - King Size Bed
Room Size: 829 square feet m2
1 King Bed
Grand Honeymoon Suite - King Size Bed

General

Number of living rooms 0, Number of bedrooms - 1, Ping - 23, Square meters - 77, Number of bathrooms - 1, Mini-fridge, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Square feet - 829, Garden view, Bed count minimum 1, Bed count maximum 1
Grand Governor Suite - King Size Bed
Room Size: 1625 square feet m2
1 King Bed
Grand Governor Suite - King Size Bed

General

Number of living rooms 0, Square meters - 151, Number of bedrooms - 1, Ping - 46, Number of bathrooms - 1, Free cribs/infant beds, Mini-fridge, Private bathroom, No rollaway/extra beds, Garden view, Square feet - 1625, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cancun resort?

Check-in time for Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cancun resort have a swimming pool?

Yes, this Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cancun resort?

Best-rates for the Cancun resort starts from $573 per night with includes Accessibility, Bar, Child Friendly, Parking, Designated Smoking Area, Bedding/Linens, Entertainment, Breakfast, Air Conditioner, Pool, TV, View, Balcony/Terrace, Business Services, Spa, Restaurant, Ocean View, Security/Safety, Wellness Facilities, Toiletries, Guest Services, Internet, Kitchen, Laundry, Sports/Activities, Wheelchair Accessible Online Reservations offers a diverse array of accommodation choices for every traveler. Our aim is to pair each traveler with their ideal hotel, resort, or rental, ensuring a comfortable and enjoyable stay.

Is Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cancun resort?

Based on the information reported by the owner or manager, the Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cancun resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cancun resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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