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JW Marriott Surabaya | Hotel in Surabaya

| 9.2 (448 Reviews) |  1 Bathroom
Surabaya Hotel | JW Marriott Surabaya

Hotel in Surabaya

Luxury hotel with 4 restaurants and a health club
Along with 4 restaurants, this smoke-free hotel has an outdoor pool and a health club. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

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Jalan Embong Malang 85-89, Surabaya, 60261, Indonesia

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Bathrobes
  • Bidet
  • Hair dryer
  • Towels
  • Designer toiletries
  • Rainfall showerhead
Bedroom
  • Blackout drapes/curtains
  • Air conditioning
  • Premium bedding
  • Bed sheets
  • Down comforter
  • Rollaway/extra beds (surcharge)
  • Pillow-top mattress
  • Free cribs/infant beds
  • Turndown service
  • Soundproofing
  • Connecting rooms available
  • Laptop-friendly workspace
  • Iron/ironing board
  • Safe
  • Recycling
  • Restaurant dining guide
  • Slippers
  • LED light bulbs
  • In-room massage
  • Free newspapers
  • Energy-saving switches
  • Phone
  • Window screens
  • Water-efficient showers only
Breakfast
  • Full breakfast available for a fee daily 6 AM–10:30 AM: IDR 328000 for adults and IDR 164000 for children
  • 24-hour room service
  • Coffee/tea in common area(s)
  • 1 bar
  • 4 restaurants and 1 coffee shop/cafe
  • Free daily reception
  • Free bottled water
  • Coffee/tea maker
  • Electric kettle
  • Minibar
Parking
  • Free shopping center shuttle
  • 24-hour pick-up airport shuttle (surcharge)
  • Wheelchair-accessible parking available
  • 24-hour train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (IDR 100000 per stay)
  • Airport shuttle on request
Accessibility
  • Lever door handles
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Visual fire alarm
  • Elevator
  • Low-height electrical outlets in bathroom
  • Wheelchair-accessible restaurant
  • Transfer shower
  • Roll-in shower
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Low-height view port in door
  • Assistive listening devices in meeting rooms
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Accessible airport shuttle
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Grab bar in bathtub
Activities
  • Theme parks
  • Zoo
  • Outlet shopping
  • Children's pool
  • Hot tub
  • Evening entertainment
  • Art gallery
  • Sauna
  • Shopping mall
  • Outdoor pool
  • 24-hour fitness center
  • Steam room
Entertainment
  • Premium channels
  • 48-inch LCD TV
  • Cable channels
General
  • Conference center (132482 square feet of space)
  • Computer station
  • 24-hour business center
  • Meeting rooms - 14
  • Ballroom
  • Elevator
  • Front-desk safe
  • Free newspapers in lobby
  • Banquet hall
  • Gift shop/newsstand
  • ATM/banking services
  • Chinese (Mandarin)
  • Indonesian
  • English
  • Malay
  • Biodegradable coffee stirrers
  • Rooftop garden
  • Vegetarian dining options
  • Comprehensive recycling policy
  • At least 80% lighting from LEDs
  • Vegan dining options
  • Smoke-free property
  • Couples dining
  • No plastic coffee stirrers
  • Comprehensive food waste policy
  • Romance packages available
Guest Services
  • Pool gate
  • Children's pool
  • Children's toys
  • Rollaway/extra beds (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Outdoor pool
  • Free children's club
  • Soundproofed rooms
  • Free cribs/infant beds
  • Concierge services
  • Change of bedsheets (on request)
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Dry cleaning service
  • Laundry facilities
  • Porter/bellhop
  • 24-hour front desk
  • Wedding services
  • Daily housekeeping
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Garden
  • BBQ grill(s)
  • Vegetable garden
  • Pool umbrellas
  • Picnic area
  • Terrace

Policies

Check-in
An early check-in fee will be charged check-in start time: 2:00 pm; check-in end time: midnight early check-in subject to availability express check-in available minimum check-in age: 17
Check-out
A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 18 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 605000.0 per night. free cribs (infant beds)!
Payment Policy
Fee for full breakfast: approximately idr 328000 for adults and idr 164000 for children airport shuttle fee: idr 600000 per person valet parking fee: idr 100000 per stay early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 605000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Guanghui
Mar 23, 2025 02:48:59 PM
Review Score:   10
Summary: I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention.
See All Reviews

Room Arrangement

Room Info Facilities
Junior Suite, 1 King Bed, Non Smoking (Executive)
Room Size: 516 square feet m2
1 King Bed
Junior Suite, 1 King Bed, Non Smoking (Executive)

General

Number of living rooms 0, Doorbell/telephone notification, Square feet - 516, Number of bedrooms - 1, Square meters - 48, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Desk, Ping - 14.50, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 1 Bedroom (Residential)
Room Size: 861 square feet m2
1 King Bed
Executive Suite, 1 Bedroom (Residential)

General

Number of living rooms 0, Executive level room, Doorbell/telephone notification, Number of bedrooms - 1, Dishwasher, Microwave, Ping - 24, Square feet - 861, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Paper towels, Square meters - 80, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Premium Room, 2 Double Beds, Non Smoking (View)
Room Size: 452 square feet m2
2 Double Beds
Premium Room, 2 Double Beds, Non Smoking (View)

General

Number of living rooms 0, Executive level room, Number of bedrooms - 0, Doorbell/telephone notification, Ping - 13, Extra bed count 1, Square feet - 452, Separate dining area, Number of bathrooms - 1, Square meters - 42, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Executive Room, 2 Double Beds, Non Smoking (View)
Room Size: 452 square feet m2
2 Double Beds
Executive Room, 2 Double Beds, Non Smoking (View)

General

Square meters - 42, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Desk, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Room, 2 Double Beds, Non Smoking, City View
Room Size: 452 square feet m2
2 Double Beds
Room, 2 Double Beds, Non Smoking, City View

General

Square meters - 42, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Desk, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Executive Suite, 1 Bedroom, Non Smoking
Room Size: 925 square feet m2
1 King Bed
Executive Suite, 1 Bedroom, Non Smoking

General

Number of living rooms 0, Executive level room, Number of bedrooms - 0, Doorbell/telephone notification, Square feet - 925, Separate bedroom, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Square meters - 86, Private bathroom, Ping - 26, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 3 Bedrooms, Non Smoking (Residential)
Room Size: 2217 square feet m2
3 Double Beds
Executive Suite, 3 Bedrooms, Non Smoking (Residential)

General

Number of living rooms 0, Executive level room, Dishwasher, Microwave, Ping - 62, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Paper towels, Square meters - 206, Desk, Square feet - 2217, Number of bedrooms - 3, Separate sitting area, Bed count maximum 3, City view, Bed count minimum 3
Executive Room, 1 King Bed, Non Smoking (View)
Room Size: 452 square feet m2
1 King Bed
Executive Room, 1 King Bed, Non Smoking (View)

General

Number of living rooms 0, Number of bedrooms - 0, Doorbell/telephone notification, Ping - 13, Extra bed count 1, Square feet - 452, Number of bathrooms - 1, Square meters - 42, Private bathroom, Desk, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 2 Bedrooms, Non Smoking (Residential)
Room Size: 1367 square feet m2
2 Double Beds
Executive Suite, 2 Bedrooms, Non Smoking (Residential)

General

Number of living rooms 0, Executive level room, Number of bedrooms - 2, Dishwasher, Microwave, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Ping - 38, Paper towels, Square feet - 1367, Desk, Square meters - 127, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Premium Room, 1 King Bed, Non Smoking (View)
Room Size: 452 square feet m2
1 King Bed
Premium Room, 1 King Bed, Non Smoking (View)

General

Square meters - 42, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Ping - 13, Bed count minimum 1, Extra bed count 1, Square feet - 452, Bed count maximum 1, City view, Number of bathrooms - 1
Presidential Suite, 2 Bedrooms, Non Smoking
Room Size: 4198 square feet m2
2 Double Beds
Presidential Suite, 2 Bedrooms, Non Smoking

General

Ping - 118, Number of living rooms 0, Executive level room, Number of bedrooms - 2, Square feet - 4198, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Desk, Square meters - 390, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Junior Suite, 1 King Bed, Non Smoking (View)
Room Size: 516 square feet m2
1 King Bed
Junior Suite, 1 King Bed, Non Smoking (View)

General

Number of living rooms 0, Number of bedrooms - 0, Doorbell/telephone notification, Baby bath, Square feet - 516, Square meters - 48, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Ping - 15, Desk, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 2 Bedrooms, Non Smoking (Chairman)
Room Size: 3671 square feet m2
2 Double Beds
Executive Suite, 2 Bedrooms, Non Smoking (Chairman)

General

Number of living rooms 0, Executive level room, Ping - 103, Number of bedrooms - 2, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Square feet - 3671, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, Square meters - 341, City view, Bed count maximum 2
Room, 1 King Bed, Non Smoking, City View
Room Size: 452.1 square feet m2
1 King Bed
Room, 1 King Bed, Non Smoking, City View

General

Number of living rooms 0, Number of bedrooms - 0, Doorbell/telephone notification, Wheelchair accessible, Ping - 12.7, Extra bed count 1, Number of bathrooms - 1, Accessible bathtub, Square meters - 42, Private bathroom, Bathroom grab bars, Desk, Square feet - 452.1, Bed count minimum 1, Bed count maximum 1, City view

FAQ's

Is this JW Marriott Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the JW Marriott Surabaya have a swimming pool?

Yes, this JW Marriott Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in JW Marriott Surabaya?

Best-rates for the JW Marriott Surabaya starts from $107 per night with includes Entertainment, Breakfast, Hot Tub, Spa, Parking, Pool, Accessibility, Sports/Activities, Bar, Kitchen, Laundry, Air Conditioner, TV, Balcony/Terrace, Security/Safety, Bedding/Linens, Restaurant, Child Friendly, Internet, Wheelchair Accessible, Transportation/Shuttle, Business Services, Wellness Facilities, Toiletries, Guest Services, Barbecue/Outdoor Cooking Online Reservations offers a diverse array of accommodation choices for every traveler. Our aim is to pair each traveler with their ideal hotel, resort, or rental, ensuring a comfortable and enjoyable stay.

Is JW Marriott Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the JW Marriott Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the JW Marriott Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the JW Marriott Surabaya?

Based on the information reported by the owner or manager, the JW Marriott Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for JW Marriott Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the JW Marriott Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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