Hilton Guatemala City | Hotel in Santa Catarina Pinula

| 8.6 (659 Reviews) |  1 Bathroom
Guatemala City Hotel | Hilton Guatemala City

Hotel in Guatemala City, Santa Catarina Pinula

Colonial hotel with a fitness center and a 24-hour front desk
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Self parking is free. Other amenities include a bar/lounge, a snack bar/deli, and WiFi in public areas.
Hilton Guatemala City offers 130 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets and down comforters. A pillow menu is available. Smart televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, and hair dryers.

This Santa Catarina Pinula hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Km. 9.5 CA 1 East, Santa Catarina Pinula, 01015, Guatemala

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Kitchen
Laundry

Facility Overview

Bathrooms
  • Bathrobes
  • Hair dryer
  • Soap
  • Toilet paper
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Shampoo
  • Bathtub or shower
  • Towels
Bedroom
  • Pillow menu
  • Egyptian cotton sheets
  • Blackout drapes/curtains
  • Bed sheets
  • Hypo-allergenic bedding
  • Select Comfort bed
  • Down comforter
  • Air conditioning
  • Rollaway/extra beds (surcharge)
  • Laptop-friendly workspace
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Laptop-compatible safe
  • Desk
  • In-room massage
Breakfast
  • 1 bar
  • 24-hour room service
  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: USD 17-20 for adults and USD 17-20 for children
  • Free daily reception
  • 1 restaurant
  • Coffee/tea maker
Parking
  • Wheelchair-accessible parking and van parking available
  • Valet parking on site (USD 10 per day)
  • Free self parking on site
Accessibility
  • Wheelchair-accessible restaurant
  • Magnifying mirror
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)
  • 5 on-site accessible parking spaces
  • Well-lit path to entrance
  • Elevator door width (inches): 39
  • Stair-free path to entrance
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Elevator
  • Area rugs in room
  • Front entrance ramp
  • Wheelchairs available on site
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Health/beauty spa
  • Outlet shopping
  • Zoo
  • Outdoor pool
  • Fitness center
Entertainment
  • Smart TV
  • Cable channels
General
  • Conference space (49729 square feet)
  • Meeting rooms - 12
  • Business center
  • Vending machine
  • Reception hall
  • ATM/banking services
  • Elevator
  • Front-desk safe
  • English
  • Spanish
  • Designated smoking areas (fines apply)
Guest Services
  • Laundry facilities
  • Outdoor pool
  • In-room child care (surcharge)
  • Snack bar/deli
  • Rollaway/extra beds (surcharge)
  • Laundry facilities
  • 24-hour front desk
  • Daily housekeeping
  • Tour/ticket assistance
  • Multilingual staff
  • Porter/bellhop
  • Wedding services
  • Dry cleaning service
  • Luggage storage
Internet
  • Available in some public areas: WiFi (USD 10 per day), Wired Internet (surcharge)
  • Available in all rooms: WiFi (USD 10 per night), Wired Internet (surcharge)
Outdoors
  • Garden

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for usd 20 per night.
Payment Policy
Fee for buffet breakfast: approximately usd 17 to 20 for adults, and usd 17 to 20 for children fee for in-room wireless internet: usd 10 per night (rates may vary) fee for in-room wired internet: usd 10 per day (rates may vary) fee for wireless internet in public areas: usd 10 per day (rates may vary) fee for wired internet in public areas: usd 10 per day (rates may vary) valet parking fee: usd 10 per day pet fee: usd 50 per pet, per night service animals are exempt from fees rollaway bed fee: usd 20 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 20 lbs per pet) pets allowed for an extra charge of usd 50 per pet, per night service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Karlton
Jun 15, 2025 12:20:52 AM
Review Score:   6
Summary: I was disappointed with my experience. I paid for a room with two queen beds, but we were placed in a room with one king bed instead. The front desk said the reservation only showed one adult, though I’m not sure if the app asked for that information or not, either way, the booking clearly stated two queen beds. They tried to resolve the issue by bringing in a rollaway bed, but that wasn’t what I paid for 😒
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Room, 2 Queen Beds (Executive)
Room Size: 323 square feet m2
2 Queen Beds
Deluxe Room, 2 Queen Beds (Executive)

General

Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Square feet - 323, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Executive Room, 2 Queen Beds
Room Size: 323 square feet m2
2 Queen Beds
Executive Room, 2 Queen Beds

General

Number of living rooms 0, Square meters - 30, Number of bedrooms - 0, No cribs (infant beds), Ping - 9.08, Pets not allowed, Square feet - 323, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Deluxe Room, 2 Queen Beds, Patio
Room Size: 323 square feet m2
2 Queen Beds
Deluxe Room, 2 Queen Beds, Patio

General

Number of living rooms 0, Balcony or patio, Ping - 9, Square meters - 30, Patio, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Square feet - 323, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Room, 2 Queen Beds, Patio
Room Size: 323 square feet m2
2 Queen Beds
Room, 2 Queen Beds, Patio

General

Number of living rooms 0, Balcony or patio, Ping - 9, Square meters - 30, Patio, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Square feet - 323, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Suite, 1 Bedroom
Room Size: 377 square feet m2
1 King Bed
Suite, 1 Bedroom

General

Number of living rooms 0, Ping - 10.59, No cribs (infant beds), Number of bedrooms - 1, Pets not allowed, Square feet - 377, Square meters - 35, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 1 King Bed, Accessible
Room Size: 269 square feet m2
1 King Bed
Room, 1 King Bed, Accessible

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Pets not allowed, Square meters - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Queen Beds (Executive)
Room Size: 323 square feet m2
2 Queen Beds
Deluxe Room, 2 Queen Beds (Executive)

General

Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Square feet - 323, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Room, 2 Queen Beds
Room Size: 323 square feet m2
2 Queen Beds
Room, 2 Queen Beds

General

Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Square feet - 323, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Junior Suite, 1 King Bed
Room Size: 377 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Ping - 11, Pets not allowed, Square feet - 377, Square meters - 35, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Executive Room, 1 King Bed
Room Size: 269 square feet m2
1 King Bed
Executive Room, 1 King Bed

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Square meters - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 1 King Bed, Patio
Room Size: 269 square feet m2
1 King Bed
Room, 1 King Bed, Patio

General

Ping - 8, Number of living rooms 0, Square feet - 269, Patio, Number of bedrooms - 0, Yard, Pets not allowed, Square meters - 25, Extra bed count 1, Free cribs/infant beds, Balcony or patio, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed, Corner
Room Size: 269 square feet m2
1 King Bed
Room, 1 King Bed, Corner

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Pets not allowed, Square meters - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Room, 1 King Bed
Room Size: 269 square feet m2
1 King Bed
Room, 1 King Bed

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Pets not allowed, Square meters - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds, Accessible bathtub
Deluxe Room, 1 King Bed
Room Size: 269 square feet m2
1 King Bed
Deluxe Room, 1 King Bed

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Square meters - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Deluxe Room, 1 King Bed
Room Size: 269 square feet m2
1 King Bed
Deluxe Room, 1 King Bed

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, No cribs (infant beds), Pets not allowed, Square meters - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1

FAQ's

Is this Hilton Guatemala City pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hilton Guatemala City?

Check-in time for Hilton Guatemala City starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hilton Guatemala City have a swimming pool?

Yes, this Hilton Guatemala City has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hilton Guatemala City?

Best-rates for the Hilton Guatemala City starts from $144 per night with includes Pool, Accessibility, Parking, Wheelchair Accessible, Bedding/Linens, Bar, Air Conditioner, Designated Smoking Area, Business Services, Guest Services, Child Friendly, Laundry, Balcony/Terrace, Wellness Facilities, Restaurant, Breakfast, Kitchen Online Reservations offers a diverse array of accommodation choices for every traveler. Our aim is to pair each traveler with their ideal hotel, resort, or rental, ensuring a comfortable and enjoyable stay.

Is Hilton Guatemala City a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hilton Guatemala City wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hilton Guatemala City is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hilton Guatemala City?

Based on the information reported by the owner or manager, the Hilton Guatemala City indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hilton Guatemala City?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hilton Guatemala City are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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