Aloft Tulum | Hotel in Tulum

| 9.0 (446 Reviews) |  1 Bathroom
Zama Hotel | Aloft Tulum

Hotel in Zama, Tulum

Luxury hotel with 2 restaurants and 2 outdoor pools
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Aloft Tulum offers 140 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, 77760, Mexico

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Designer toiletries
  • Shampoo
  • Private bathroom
  • Toilet paper
  • Shower
  • Hair dryer
  • Towels
  • Bathrobes
  • Rainfall showerhead
  • Soap
Bedroom
  • Premium bedding
  • Pillow-top mattress
  • Blackout drapes/curtains
  • Bed sheets
  • Down comforter
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches
  • Mobile key entry
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Connecting rooms available
  • Safe
  • LED light bulbs
  • Phone
  • Slippers
  • Water-efficient showers only
  • Recycling
Breakfast
  • Coffee/tea in common area(s)
  • Room service available
  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 25-25 for adults and USD 20-25 for children
  • 2 bars/lounges and 1 poolside bar
  • 2 restaurants and 1 coffee shop/cafe
  • Coffee/tea maker
  • Free bottled water
  • Minibar
Parking
  • Airport shuttle on request
  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking options include a carport
  • Electric car charging station on site
  • Secured covered self parking on site (USD 17 per day)
  • Wheelchair-accessible parking and van parking available
Accessibility
  • Toilet grab bar height (inches): 47
  • Wheelchair-accessible registration desk height (inches): 25
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible van parking
  • Elevator door width (inches): 59
  • Well-lit path to entrance
  • Grab bar near toilet
  • Braille signage
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Low-height electrical outlets in bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Elevator
Activities
  • Snorkeling
  • Theme parks
  • Beach access
  • Ecotours
  • 24-hour fitness center
  • Bicycle rentals
  • 2 outdoor pools
  • Shopping mall
Entertainment
  • Digital channels
  • 55-inch LCD TV
  • Premium channels
  • Netflix
  • Streaming services
General
  • Coworking space
  • Meeting rooms - 3
  • Computer station
  • 24-hour business center
  • Conference space (2170 square feet)
  • Elevator
  • Banquet hall
  • English
  • Spanish
  • Comprehensive recycling policy
  • No plastic drinking straws
  • TV in lobby
  • At least 80% lighting from LEDs
  • Vegan dining options
  • Comprehensive food waste policy
  • Rooftop garden
  • No plastic coffee stirrers
  • Vegetarian dining options
  • Smoke-free property
  • Biodegradable coffee stirrers
Guest Services
  • Laundry facilities
  • 2 outdoor pools
  • Snack bar/deli
  • 24-hour front desk
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff
  • Change of towels (on request)
  • Dry cleaning service
  • Wedding services
  • Concierge services
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi
Outdoors
  • Free pool cabanas
  • Pool sun loungers
  • Outdoor furniture
  • Rooftop terrace
  • Pool umbrellas
  • Garden

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available.
Payment Policy
Fee for full breakfast: approximately usd 25 to 25 for adults, and usd 20 to 25 for children airport shuttle fee: usd 268 per vehicle (one-way, maximum occupancy 10) airport shuttle fee per child: usd 1 (roundtrip), (up to 17 years old) covered self parking fee: usd 17 per day pet fee: usd 30 per pet, per stay service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 40 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 30 per pet, per stay restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Sep 1, 2025 09:23:44 PM
Review Score:   4
Summary: Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally not good, though some mocktails were tasty. Checkin and checkout were slow. Not an abundance of amenities or activities during the day
See All Reviews

Room Arrangement

Room Info Facilities
aloft, Room, 2 Double Beds, Non Smoking
Room Size: 334 square feet m2
2 Double Beds
aloft, Room, 2 Double Beds, Non Smoking

General

Square meters - 31, Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Garden view, Pets not allowed, Square feet - 334, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
aloft, Room, 1 King Bed, Non Smoking
Room Size: 279 square feet m2
1 King Bed
aloft, Room, 1 King Bed, Non Smoking

General

Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Garden view, Pets not allowed, Square meters - 26, Square feet - 279, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Room, 1 King Bed, Non Smoking (Terrace, View)
Room Size: 279 square feet m2
1 King Bed
Room, 1 King Bed, Non Smoking (Terrace, View)

General

Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Terrace, Pets not allowed, Square meters - 26, Square feet - 279, Number of bathrooms - 1, Free cribs/infant beds, Deck or patio, Garden view, Bed count minimum 1, Bed count maximum 1
Suite, 1 Bedroom, Non Smoking (Balcony)
Room Size: 592 square feet m2
1 King Bed
Suite, 1 Bedroom, Non Smoking (Balcony)

General

Number of living rooms 0, Ping - 17, Number of bedrooms - 1, Garden view, Pets not allowed, Balcony, Square feet - 592, Bed count minimum 1, Bed count maximum 1, Square meters - 55, Free cribs/infant beds
Room, 2 Double Beds, Non Smoking (Terrace)
Room Size: 334 square feet m2
2 Double Beds
Room, 2 Double Beds, Non Smoking (Terrace)

General

Square meters - 31, Number of living rooms 0, Ping - 9, Deck or patio, Number of bedrooms - 0, Garden view, Terrace, Pets not allowed, Square feet - 334, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
aloft, Room, 1 King Bed, Non Smoking, City View
Room Size: 279 square feet m2
1 King Bed
aloft, Room, 1 King Bed, Non Smoking, City View

General

Ping - 8, Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Doorway wheelchair width (centimeters) - 231, Room and bed type depend on availability check-in, Square meters - 26, Square feet - 279, Wheelchair accessible, Number of bathrooms - 1, Free cribs/infant beds, Lowered peephole/view port in door, Doorway wheelchair width (inches) - 91, Bed count minimum 1, Bed count maximum 1, City view
aloft, Suite, 1 Bedroom
Room Size: 592 square feet m2
2 King Bed and Double Sofa Bed
aloft, Suite, 1 Bedroom

General

Pet-friendly room, Number of living rooms 0, Number of bedrooms - 1, Full-sized refrigerator/freezer, Square feet - 592, Square meters - 55, Free cribs/infant beds, Ping - 17, Garden view, Separate sitting area, Balcony, Bed count minimum 2, Bed count maximum 2
aloft, Room, 2 Double Beds, Non Smoking, City View
Room Size: 334 square feet m2
2 Double Beds
aloft, Room, 2 Double Beds, Non Smoking, City View

General

Pet-friendly room, Square meters - 31, Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square feet - 334, Bed count minimum 2, City view, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2

FAQ's

Is this Aloft Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Aloft Tulum have a swimming pool?

Yes, this Aloft Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Aloft Tulum?

Best-rates for the Aloft Tulum starts from $73 per night with includes Pool, Restaurant, Guest Services, Entertainment, Laundry, Security/Safety, Wellness Facilities, Breakfast, Kitchen, Air Conditioner, TV, Wheelchair Accessible, Accessibility, Business Services, Bar, Child Friendly, Internet, Parking, Balcony/Terrace, Bedding/Linens, Toiletries Online Reservations offers a diverse array of accommodation choices for every traveler. Our aim is to pair each traveler with their ideal hotel, resort, or rental, ensuring a comfortable and enjoyable stay.

Is Aloft Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Aloft Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Aloft Tulum is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Aloft Tulum?

Based on the information reported by the owner or manager, the Aloft Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Aloft Tulum?

Based on the information reported by the owner or manager, details for the cancellation policy for the Aloft Tulum are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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